FAQs – Signed e.

FAQs


Can I return or exchange my items?
 ALL of our designs sold are FINAL SALE. Our fabrics and materials are locally and specifically sourced to ensure the standard of authenticity, opulent quality, and uniqueness we at Signed e. strive to achieve. We do offer exchanges for store credit. You are able to send back your item, UNWORN, TAGS ATTACHED AND WITHIN 5 BUSINESS DAYS OF DELIVERY. Once we process your order we will send you your personal store credit to be used in the future online or in person at any of our pop-up shops.
      
How can I track my item(s)?
We ship via USPS. We send all tracking information to the email that is attached to your order. Please ensure that your email address is accurate when placing an order. You are able to track your packages via the link in your order confirmation email and online at USPS.com. If we ever use a different shipping method, that will be listed in your email as well.
      
I placed an order with Signed e. and I haven't received any information about it. Should I be concerned?
Please ensure that your email, shipping and billing addresses are correct. Errors in any of those areas can hold up an order from being processed and being shipped out. All processing and shipping information will be sent the email attached to the order. Please allow for 3-5 business days for all orders to be processed and shipped, excluding Sundays and all major holidays.
      
I received my order however some items I ordered are missing and there is a store credit instead. What does this mean?
In the event that as we a processing your order an item(s), that is popular becomes sold out-we will notify you immediately, via email and/or text with an update on your order. Instead of cancelling the order entirely we will provide you with the item(s) we do have in stock and send you a store credit to use when shopping with us online or in-person. Again in the case of this happening to you, our Customer Care Team will reach out to you promptly.
      
Your sold out in my size, will you restock? How will I know?
We strive to keep all of our items stocked, however popular items move FAST. Email us Info@Signede.com for a more accurate update on restocking of a specific item. We also add new arrivals every first and third Thursday of the month. Depending on the item- some pieces are limited edition releases and others are collection based pieces that will be restocked consistently.
      
How can I get in contact with Signed e. regarding my order?
Please feel free to email us Info@signede.com-please included your name, email and order number. You can also call or text us (917)740-7652.